Privacy Policy

Last updated: 2026

1. What we collect

Your profile details (name, birthdate, gender, pronouns, bio, photos), approximate location (used to show nearby people and can be turned off in your device settings), messages you send through the app, and basic usage data like app crashes and feature usage.

2. Payment data

Loads and subscription purchases are processed by Apple, Google, and RevenueCat; creator payouts are processed by Stripe. We never see or store your full card number — payment providers handle that directly.

3. How we use your data

To run core features: matching, messaging, livestreaming, notifications, and payouts. To keep the community safe: reviewing reports and blocks. We don't use your data to serve third-party ads, and we don't sell your personal information.

4. Who we share it with

Other users see what your profile shows them (photos, bio, distance) and messages you choose to send. Service providers that power the app — Supabase (database/hosting), RevenueCat (subscriptions), Stripe (payouts) — process data on our behalf under their own privacy and security commitments.

5. Your choices

You can edit or remove your photos and bio at any time from Edit profile, control location and notification permissions from your device settings, and permanently delete your account and all associated data from Profile → Delete account, or from this page.

6. Data retention

We keep your data while your account is active. Deleting your account removes your profile, photos, matches, and messages from our systems; some records may be retained briefly where required for fraud prevention or legal compliance.

7. Security

We use industry-standard access controls and encryption in transit for your data. No system is perfectly secure, so please use a strong, unique password.

8. Age restriction

Load is for adults 18 and older. We do not knowingly collect data from anyone under 18.

9. Changes

We'll update this page if our data practices change in a meaningful way.

10. Contact

Questions about your data? Reach us at privacy@getloadapp.com.